FAQ

Once in the haunted house, you will jump on an elevator where we will take you on a journey down to the 13th floor.

If you get too scared, stay calm and find tell the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.

We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

Tickets

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.

No. All tickets are the same price.

No. However, you can purchase another ticket if you would like to walk through the haunted house again.

Yes. All group discounts and reservations can be made on our ticketing page. If you have questions, please give us a call at 123-456-7890 or email info@13thfloorchicago.com.

Like sporting events and large attractions, we do not give refunds under any circumstances.

On-Site/Day of

It depends. During our September hours, the wait is usually very short. The beginning of October, there is typically a short wait, maybe 30 minutes on a weeknight. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. The closer you come to opening time (7:00 pm) the shorter the wait. We do offer a Fast Pass that offers a much shorter wait and an Skip the Line pass has no wait!

There is plenty of FREE street parking in the area, as well as a paid on-site parking lot. Please be respectful of neighboring businesses and be aware of all posted parking and no parking signage.

Part of the waiting area is inside the haunted house and part is outside on a covered dock area. On busier nights the line will extend outside where there is no covering.

It's really difficult to give an answer to this question- some groups run right through, while others take their time. It really depends on how well you can handle the fear! The 13th Floor Haunted House is the largest and longest indoor haunted attraction in STATE! It’s safe to say it’s pretty big, so you should be in there long enough to get plenty scared!

Yes. We do our best to be handicap accessible inside the attraction! There are a couple areas that may have to be by-passed; we provide by-passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the house!

Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don't recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don't want you to get hurt.

On most busy nights there are police officers at the event.

No. Photography and video recording (including GoPros) are not permitted.

No. Actors will not touch you. Incidental and unintentional contact may occur.

No. Please be respectful and do not touch them.

Who Should Attend

No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time and adults who go through and are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house.

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don't recommend people with epilepsy, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time.

Sorry, we know dogs are welcome at most places in CITY, however, it's just too darn scary for our furry friends at the 13th Floor Haunted House. They would probably be more comfortable at home with the other scaredy cats...err humans.

Miscellaneous

Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office

On a slow night, 2 to 8 people can go in at a time. On busy nights, the groups will be much larger.

Yes, you can wear costumes to the haunted house! However, we ask that you not wear a mask or carry a prop!

Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc... We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!

No. We change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.

Please call 123-456-7890 or email media@thirteenthfloor.com

Visit THIS page for information!

Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted house is located indoors.

Please pay attention and dress accordingly. Most of the wait is outside. It is recommended to wear close toe shoes.

There are plenty of ratings out there- we prefer HauntedIllinois.com for local ratings. The 13th Floor Haunted House is known across the United States and has been featured on national television multiple times, as well as covered in the media by USA Today, MTV, AOL, The Travel Channel and the list goes on. Just like you, we're haunted house fans and believe the best way to celebrate Halloween is to attend haunted houses! We do recommend that you visit several haunted houses, no two haunted houses are exactly the same!

Please call 123-456-7890 or email info@13thfloorchicago.com

Warning! Event may be too intense for children 12 & under