FAQ

Once in the haunted house, you will jump on an elevator where we will take you on a journey down to the 13th floor.

If you get too scared, stay calm and find the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.

We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

Tickets

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.

No. All tickets are the same price.

No. However, you can purchase another ticket if you would like to walk through the haunted house again.

Yes. please visit the Group Rates page for more information.

On-Site/Day of

It depends. During our September hours, the wait is usually very short. The beginning of October, there is typically a short wait, maybe 30 minutes on a weeknight. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. The closer you come to opening time (7:00 pm) the shorter the wait. We do offer a Fast Pass that offers a much shorter wait and an Skip the Line pass has no wait!

There is plenty of FREE street parking in the area, as well as a paid on-site parking lot. Please be respectful of neighboring businesses and be aware of all posted parking and no parking signage.

Part of the waiting area is inside the haunted house and part is outside on a covered dock area. On busier nights the line will extend outside where there is no covering.

While we can and will work to accommodate all guests, our attraction does include dark, tight spaces that can affect the experience for some customers. Please contact us for more detail.

Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don't recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don't want you to get hurt.

On most busy nights there are police officers at the event.

We work hard to ensure the safety of all of our guests. As a result, we require each person to pass through our security screening before they enter.

No. Photography and video recording (including GoPros) are not permitted.

No. Actors will not touch you. Incidental and unintentional contact may occur.

No. Please be respectful and do not touch them.

Who Should Attend

No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time and adults who go through and are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house.

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don't recommend people with epilepsy, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time.

Miscellaneous

Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office

On a slow night, 2 to 8 people can go in at a time. On busy nights, the groups will be much larger.

Yes, you can wear costumes to the haunted house! However, we ask that you not wear a mask or carry a prop!

Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc... We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!

No. We change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.

Visit THIS page for information!

Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted house is located indoors.

Please pay attention and dress accordingly. Most of the wait is outside. It is recommended to wear close toe shoes.

Warning! Event may be too intense for children 12 & under